Terms of Service

We arrange private airport, point-to-point, and charter services in Japan with licensed commercial passenger vehicles. Unless a page expressly offers a fixed-price online booking, website prices are references and the final all-inclusive price is confirmed on WhatsApp.

Manual bookings are confirmed after we confirm the route, vehicle, and price on WhatsApp. For the fixed-price Mt Fuji online product, payment of the displayed JPY 3,000 deposit records the booking; our team arranges and confirms the driver and vehicle separately.

Online deposits are available only for standard Mt Fuji trips with pickup more than 24 hours away. For pickup in 24 hours or less, or complex or custom requirements, contact our team on WhatsApp before payment.

Unless a product page says otherwise, payment is made in cash to the driver after the trip. The fixed-price Mt Fuji online product charges a fixed JPY 3,000 card deposit through Stripe and the displayed remaining balance is due after service. Prices and order records remain in JPY. Where available, Stripe may show and charge a local-currency equivalent using its exchange rate and currency-conversion fee; customers can switch back to JPY at Checkout. We do not receive or store full card details.

The standard vehicle is a Toyota Alphard. Larger groups or extra luggage are served by a Toyota Hiace at a different price. Child seats can be requested in advance: the first child seat is free, and each additional child seat is +2,000 JPY. The fixed-price Mt Fuji online product accepts no large checked luggage and at most one free child seat; other requirements need a custom WhatsApp quote.

Airport pickup includes 90 minutes of free waiting from the actual landing time. Departure/hotel pickup includes 30 minutes from the scheduled time. If your flight is delayed, we use the updated arrival time to coordinate pickup.

Send cancellation and refund requests with your booking number to our team on WhatsApp. Our staff checks when the cancellation was requested and whether it qualifies, then processes any eligible refund manually.

For the fixed-price Mt Fuji online product, cancellation at least 48 hours before pickup receives a full deposit refund. Cancellation less than 48 hours before pickup, or a no-show, makes the deposit non-refundable. If we cannot provide a licensed commercial vehicle, or we cancel for safety reasons, we refund the deposit in full. For a Stripe-converted payment, a qualifying full refund is returned in the currency and amount originally paid using the transaction exchange rate.

Mt Fuji visibility depends on weather. Poor visibility alone does not change the cancellation rule. Other services follow the cancellation conditions stated in the written confirmation.

We arrange transfers with compliant operators and vehicles, but we are not liable for delays caused by traffic, weather, or other events beyond our reasonable control. These terms are governed by the laws of Japan.

Questions? Contact jpairport.com@gmail.com.